Returns & Exchanges
At Kozo Studio, we want you to be completely satisfied with your home decor purchases. If your items aren't a perfect fit for your space, we offer free returns and exchanges within 30 days of delivery.
Initiate Your Request
Visit our online return portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack the items in their original packaging, ensuring all tags and protective materials are included to prevent damage during transit.
Attach Shipping Label
Download and print the prepaid shipping label provided via email and securely attach it to the outside of your return parcel.
Drop Off and Refund
Hand your package to the designated carrier; once we receive and inspect the items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing